Privacy policy

LAST UPDATED: 5th November 2019
This information below explains how we process your personal data collected via this Website (“Website” or “Site”).

By using Our Site and/or registering with us, you agree to the terms of this Policy.

TEFL VARSITY is committed to protecting and respecting your privacy and takes the security around your personal data seriously. We aim to respect your data protection rights in compliance with the Data Protection Laws, including the GDPR.

Who we are
This Website is owned and operated by TEFL VARSITY PTY LTD, which is a private limited company registered in the Republic of South Africa having our office at 284 Oak Avenue. Randburg, Gauteng, South Africa.

Contact Details
If you wish to communicate with us about this privacy notice, or any issue relating to information governance or data protection, please contact us using the following details:
Email: info@varsityclub.app

Collection and Use of your data
Some data will be collected automatically by Our Site, and other data will only be collected if you voluntarily submit it and consent to, for example, when signing up for an Account. Depending upon your use of Our Site, We may collect some or all of the following data: Name, address, and so forth.

All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR).
We use your data to provide the best possible services to you. This includes:
Providing and managing your Account;
Providing and managing your access to Our Site;
Personalising and tailoring your experience on Our Site;
Supplying Our services to you;
Personalising and tailoring Our services for you;
Responding to communications from you;
Supplying you with email newsletters or alerts etc. that you have subscribed to, you may unsubscribe or opt-out at any time by clicking on the ‘unsubscribe to the list’ link at the footer of our email newsletters or by contacting our Customer Services Team at info@varsityclub.app
Market research;
Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
Ensuring our investigations and appeals are handled accurately and fairly;

Under GDPR, we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
you have given consent to the processing of your personal data for one or more specific purposes;
processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
processing is necessary for compliance with a legal obligation to which we are subject;
processing is necessary to protect the vital interests of you or of another natural person;
processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
processing is necessary for the purposes of the legitimate interests pursued by a third party or by us, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
We collect and use personal information to offer people information, products and services. This Policy will apply in all locations where we operate to all forms of information and to all systems used to collect, store, process or transfer information.

Use of Tools/”cookies” and Links to Other Websites
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.
Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every Website you visit.

Recipients
We also use other organisations to process your personal information in order to carry out services on our behalf. We use them to:
Provide customer service, surveys and marketing
Personalise our services
Process payments
Carry out fraud and other legal investigations
Where we use another organisation, we make sure that your personal information is protected and remains in our control.

Marketing
We’ll use your personal information to send you direct marketing and to better identify products and services that interest you. We do that if you’re one of our customers or if you’ve been in touch with us another way (such as registering to attend a TEFL VARSITY event).
This means we’ll:
create a profile about you to better understand you as a customer and tailor the communications we send you (including our marketing messages);
tell you about other products and services you might be interested in;
try to identify products and services you’re interested in; and
We use the following for marketing and to identify the products and services you’re interested in.
Your contact details. This includes your name, gender, address, phone number, date of birth and email address.
Information from cookies and tags placed on your connected devices.
Information from other organisations such as aggregated demographic data and publicly available sources like the electoral roll and business directories.
Details of the products and services you’ve bought and how you use them.
We’ll send you information (about the products and services we provide) by phone, post, email, text message, online banner advertising. We also use the information we have about you to personalise these messages wherever we can as we believe it is important to make them relevant to you. We do this because we have a legitimate business interest in keeping you up to date with our products and services. We also check that you are happy for us to send you marketing messages before we do so. In each message we send, you also have the option to opt-out.
You can ask us to stop sending you marketing information or withdraw your permission at any time.

Retention
TEFL VARSITY retains personal information in line with our corporate retention requirements. Your data will be stored within South Africa.
However, in some circumstances, part or all of your data may be stored or transferred outside of South Africa. You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store or transfer data outside South Africa, We will take all reasonable steps to ensure that your data is treated as safely and securely. Such steps may include, but not be limited to, the use of legally binding contractual terms between Us and any third parties We engage and the use of the EU-approved Model Contractual Arrangements.

Right to access personal information
Under the law, any individual has a right to ask for a copy of the personal information held about them. This means that you can ask for the information that TEFL VARSITY holds about you. This is known as the right of ‘subject access’.
When making a request, you will need to give us:
a request in writing (by post or by email)
We may need to ask you to provide:
proof of your identity
proof of your home address
any information that we reasonably need to locate the information you have requested (for example details of TEFL VARSITY offices or staff that you have had contact with and when)
We will not start looking for your information until we receive all of the above. In order to submit your request, or for help making a request, please contact us.

Rights concerning the processing of your personal information
You can require us to restrict processing in the following circumstances:
You are concerned that the information we hold about you is inaccurate. You can ask us to restrict the information until we are able to determine whether the information is accurate or inaccurate.
We are processing your personal data unlawfully, and you do not want us to delete the information but restrict it instead.
We no longer need the information for the purposes for which we collected it, but they are needed by you for the establishment, exercise or defence of legal claims.
You have objected to the processing (see below), and we need to decide whether the legitimate grounds we have to process the information override your legitimate interests.

Personal information used for direct marketing
If we are using your personal information to send you direct marketing, you have the right to object at any time. If you exercise this right, we will stop processing your personal information for direct marketing purposes. However, we may keep your information on a “suppression list” to ensure your information is not added to any marketing lists at some point in the future.

Changes to Our Privacy Policy
We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.